FAQ

As per Belleza Casa.‘s policy, we do not offer returns or exchanges on products unless the product does not match the item in the order confirmation or has been damaged during delivery, in which case we would re-fulfil your order or offer a credit voucher.

Please refer to our Return and Refund Policy

Payment can be made through razorpay payment gateway which supports over 100+ payment modes including Credit and Debit Cards (Visa, Mastercard, Rupay, AMEX, Diners), Net Banking from top 50+ banks, UPI (Web Collect & UPI Intent), Online Wallets, EMIs (Credit/Debit Cards & Cardless), PayLater and NEFT/RTGS payments.

We strive to ensure a safe and secure shopping experience for our customers. To make sure that our customers; shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using Razorpay which is highly secure to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.

In case of such an event, the entire amount will be refunded to you within seven business days, please contact your bank for more information.

Though we love when you make Belleza Casa a part of your home, sometimes due to our products being sold out we may cancel your order.

Please write to us at info@bellezacasa.com with your order and location for International order enquiries.

Please refer to the shipping policy on our website.

All orders are normally shipped within 2 business days of placing the order. However, the delivery time will vary based on location and ordered items. It usually takes 5-7 business days.

Please write to us at support@BellezaCasa.com or call us at 91-9810196116.

No, there will be no shipping charges. We arrange a reverse pick-up for every product which is wrongfully delivered or is found defective/damaged by you.

Yes, you will need to create an account for shopping on our site. Registering and creating an account has benefits like- tracking orders, accessing the wishlist, reviewing past purchases & to know about special promotions through emails sent to you by us.

Yes it is absolutely free to join Belleza Casa.com

To check the status of your order, please ‘Sign in’ and click on your profile. Once in your account dashboard, locate and click ‘Orders’. This is the section which contains information about all the orders and its status , which you have placed with BellezaCasa.com.

You will receive an email notifying you when your order has been confirmed.

You can cancel an order only within 12 hrs of placing the order. For order cancellation please mail to support@bellezacasa.com. Kindly refer to shipping policy for more details.

We do provide you with the opportunity to create your own wishlist where you can select product(s) for further purchase. But this does not hold the product for a later date. It gives you easy access to buy that product only if the quantity is still available.