Refund policy

Offering a smooth and hassle-free experience to you is our top priority. Please read the information on this page for guidance and instructions for your order.

We work on a no cash refund policy for all items. However, we offer exchange or store credit in the following scenarios:

  • If a tampered box is received, please do not accept the same.
  • A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
  • If the product received is damaged.

Please share an unboxing video of the wrong/damaged product with 3 clear images of the damaged area on our email ID : bellezacasa.ops@gmail.com within 12 hours of receiving the product.

If 12 hours have gone by since delivery, we can’t offer you an exchange/store credit.

To be eligible for a return, your item must be unused and in original packing as received along with a receipt or proof of purchase. We will be requiring the product even if it is broken for our reference purpose.

Next Steps:

We will get back to you with your return request status within 1-2 days, after receiving the images from you.

After the return request is accepted, we will arrange a reverse pick up for the wrong/damaged product. It usually takes about 2-3 working days for organizing a pickup and 3-5 days for delivery at our warehouse.

Once the product is back at our warehouse, our quality assurance team will check the product and the exchange process will be initiated. This usually takes 2-3 days.

If a product cannot be exchanged due to stock unavailability, a credit note will be issued on your registered email ID of the equivalent amount, valid for 12 months from the date of issuance.