Can I return/exchange a product I bought from Belleza Casa?
Welcome to Belleza Casa, we take great care to ensure that your shopping experience is smooth and seamless. As per Belleza Casa’s policy, we do not offer returns or exchanges on products unless the product does not match the item in the order confirmation or has been damaged during delivery, in which case we would re-fulfil your order or offer a credit voucher of the same value. Please note that any product bought online cannot be exchanged at any of our stores.
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As per Belleza Casa.‘s policy, we do not offer returns or exchanges on products unless the product does not match the item in the order confirmation or has been damaged during delivery, in which case we would re-fulfil your order or offer a credit voucher.
Please refer to our Return and Refund Policy
What payment methods are accepted at www.Belleza Casa.com ?
Payment can be made through razorpay payment gateway which supports over 100+ payment modes including Credit and Debit Cards (Visa, Mastercard, Rupay, AMEX, Diners), Net Banking from top 50+ banks, UPI (Web Collect & UPI Intent), Online Wallets, EMIs (Credit/Debit Cards & Cardless), PayLater and NEFT/RTGS payments.
Is it safe to shop online using my debit/credit card?
We strive to ensure a safe and secure shopping experience for our customers. To make sure that our customers; shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using Razorpay which is highly secure to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.
What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
In case of such an event, the entire amount will be refunded to you within seven business days, please contact your bank for more information.
Why was my order canceled by Belleza Casa.com?
Though we love when you make Belleza Casa a part of your home, sometimes due to our products being sold out we may cancel your order.
Do you deliver out of India?
Please write to us at email@example.com with your order and location for International order enquiries.
What are the shipping charges and/or are there any additional charges?
Please refer to the shipping policy on our website.
What is the stipulated delivery time for an order?
All orders are normally shipped within 2 business days of placing the order. However, the delivery time will vary based on location and ordered items. It usually takes 5-7 business days.
How do I get in touch with Belleza Casa.com?
Please write to us at support@BellezaCasa.com or call us at 91-9810196116.
Will I have to pay for shipping the product back to you?
No, there will be no shipping charges. We arrange a reverse pick-up for every product which is wrongfully delivered or is found defective/damaged by you.
Do I need an account to shop on Belleza Casa.com?
Yes, you will need to create an account for shopping on our site. Registering and creating an account has benefits like- tracking orders, accessing the wishlist, reviewing past purchases & to know about special promotions through emails sent to you by us.
Is it free to join Belleza Casa.com?
Yes it is absolutely free to join Belleza Casa.com
How do I check the status of my order?
To check the status of your order, please ‘Sign in’ and click on your profile. Once in your account dashboard, locate and click ‘Orders’. This is the section which contains information about all the orders and its status , which you have placed with BellezaCasa.com.
How do I know when my order has been confirmed?
You will receive an email notifying you when your order has been confirmed.
How & When can I cancel my order?
You can cancel an order only within 12 hrs of placing the order. For order cancellation please mail to firstname.lastname@example.org. Kindly refer to shipping policy for more details.
Can I place an item on hold for purchase at a later date?
We do provide you with the opportunity to create your own wishlist where you can select product(s) for further purchase. But this does not hold the product for a later date. It gives you easy access to buy that product only if the quantity is still available.